HOW DO I RESERVE AN EXCURSION?
You can use the mail form in our contact section, find out phone sin there to reserve too or use the Book Now Buttons.
IS MEXICO SAFE?
Yes! Mexico is a huge and diverse country and sadly the US media is portraying the whole of Mexico as being unsafe! The violence in Mexico, because it is a sad and true reality, is located on the border towns (border with the USA). Now, when you eliminate these hot spots, focusing on Riviera Maya, the all inclusive resorts here are gated, guarded and have strong security presence.
We would not be a world wide travel destination if it were unsafe. It is like anywhere else in the world, practice some prudence and you will be safe. Now for the water safety, our beaches for the most part are situated behind a barrier reef. So, the waves are small (and I mean inches). We do not have a rough surf nor riptides for most of the coast, your hotel will have a flag system on the beach also.
As far as our company goes, we place your safety before all and our water activities are in protected areas. Preservation of the environment 2nd and having fun in a very close 3rd. If somebody's idea of fun puts safety or environment at threat, we would decline their business. We are not having fun if we are getting hurt, right?
DO YOU NEED ANY SNORKELING EXPERIENCE BEFORE TAKING THE ADVENTURE?
Absolutely not! Our guides will give you a full detailed briefing about how to use the equipment and comfortable snorkeling techniques before any in water activity.
If you are nervous, please let your guide know and they will give you extra supervision to ensure you feel comfortable at all times.
WHAT DO I DO IF I'M SICK OR IF THERE IS BAD WEATHER ON THE DAY OF THE EXCURSION?
Please refer to our payment and cancellation terms, sent to guest at time of booking.
DO YOU HAVE RESTROOM AND CHANGING ROOM FACILITIES?
There are restroom facilities located within the office on your arrival in the morning, there are bathrooms at lunch and there are also bathrooms at Tulum Beach, on the catamaran and at the jungle zip-line park.
WHAT IF I GET SEASICK?
Motion sickness is always possible, but minimal due to the size of our vessel. Be sure to let us know before-hand if you are prone to motion sickness. For most of our adventures, unless specified, we use the largest catamaran in the Caribbean. She is 82ft long and 40ft wide, with over 3000 square feet of space. This former racing catamaran sits very low in the water and so the rocking effect is minimal. We also have a secret natural remedy for seasickness that we will share with you on the day!
WHAT CURRENCY DO YOU ACCEPT?
We accept US dollars, Euros, British Pound and Pesos. All prices are US Dollars payment in Pesos or Credit Cards will be converted to Pesos using the exchange rate published by the Federal Tax Franchise SAT the day payment is finalized.
IS THERE A WEIGHT LIMIT FOR THE ZIPLINE?
Yes it is 250lbs or 110 Kilograms.
WHAT KIND OF WILDLIFE MIGHT I SEE ON THE EXCURSION?
You may see Angelfish, Butterflyfish, Blue Tangs, Sargent Majors, Stingrays, Turtles, Squids, Jacks, Barracudas, Parrotfish and perhaps some birds like pelicans, sea eagles, frigate birds, herons and storks, also iguanas and lizards and much much more!
Why not ask your guide for one of our Wildlife Journals ideal for children and big kids alike.
CAN I BUY AN EXCURSION AS A GIFT OR PRESENT?
Absolutely and what a wonderful gift for a loved one or friend! Please let us know at the time of booking.
DO YOU HAVE BRANDED MERCHANDISE?
Yes we have T shirts on sale for $25 USD and are available in black or orange from small to XXL.
IS THIS EXCURSION SUITABLE FOR ALL AGES?
Yes! Our Excursions are suitable for most ages, however it is not recommended for small babies and toddlers. We don't have an upper-age limit, but guests are advised that there are some light activities and so guests are required to be reasonably in good health.
IS THIS Tour Family Friendly?
Yes of course! Just drop us a line to find our which tour would be the best mix for your age groups and abilities.
IS THIS a Booze Cruise?
No, although alcohol is served on the catamaran as part of our Signature Excursion and on Private Boat Charters this is by no way a booze cruise. Alcohol is served as an open bar but we find our high end clients left the Spring Break scene many moons ago!
DO YOU PICK UP AND DROP OFF AT MY HOTEL?
Playa del Carmen, Puerto Aventuras and Akumal are all covered with no additional cost, Puerto Morelos, Cancun and Tulum have an additional cost, Please write to us direct with the number of people in your group to get a quote on additional transport.
Our meeting point for downtown Playa Del Carmen hotels is at the Scotia Bank located at 10th Avenue and Constituyentes.
DO YOU NEED TO BE ABLE TO SWIM TO TAKE THE EXCURSIONS?
Not necessarily, but you need to be comfortable in the water with flotation aids. Our guests are provided with lifejackets for all in water activities and our Adventure Guides carry a LifeSaver with them to assist any non-swimmers.
Please advise at time of booking if there are any non-swimmers in your group. If more support is required, we can adjust our groups accordingly to provide extra in-water supervision.
WHAT DO I NEED TO BRING ON THE DAY OF THE EXCURSION?
A towel, T-shirt to snorkel in if you are sensitive to the sun, sunglasses, camera if you like, underwater camera (optional), biodegradable sunscreen (our guides will have this available for our guests on every tour, but we do recommend you having your own bottle during your vacation, to minimize damage to the local coral reefs and marine life). A light sweater or jacket for around sunset on the catamaran (recommended during the winter months if there is a light evening wind). Tip money to leave the crew (optional and at guest discretion
ARE WE GUARANTEED TO SEE SEA TURTLES?
Mother Nature pending and ocean conditions pending we will enter turtle bay. We will not snorkel in rough sea conditions but you will have the option to re schedule or be refunded.
DO YOU HAVE A FORUM WHERE GUESTS CAN SHARE THEIR EXPERIENCES?
DO YOU OFFER AN ADDITIONAL PHOTOGRAPHY SERVICE?
This is available for some tours. Please inquire at time of booking and we will do everything possible to make it happen.
CAN YOU CATER FOR SPECIFIC DIETARY REQUIREMENTS?
For sure! Please just let us know your specific dietary requirements at the time of bookin, we can offer Kosher, Vegan, Gluten Free, Pescatarian. Our standard menu is fish tacos, chicken fajitas or cheese quesadillas.
Do you discount for Wedding groups or corporate events?
Please e-mail directly with the number in your group, your hotel and the time of year you are visiting.
How many people are on each Tour?
For Private boat charters and the Private Excursion there are the specific number of people you book with. For the signature tour and Zip line and catamaran you will be at a 1/4 capacity of our beautiful boats. You can see from our gallery of photos we are a low volume high quality tour.